Refund and Returns Policy

Refund Policy

At Groweb Development, we strive to provide exceptional service and high-quality deliverables to our clients. We understand that there may be circumstances where you are not completely satisfied with our services. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting a refund.

1. General Refund Policy

1.1 Service-Based Refunds: Refunds for services rendered by Groweb Development are evaluated on a case-by-case basis. We are committed to addressing any issues and working with you to resolve them.

1.2 Non-Refundable Services: Certain services, such as consulting fees, project deposits, and third-party costs, are non-refundable. These will be clearly identified in your service agreement.

2. Eligibility for Refunds

2.1 Unsatisfactory Service: If you are not satisfied with the quality of our services, you may be eligible for a partial or full refund, depending on the circumstances. Please contact us within 14 days of receiving the deliverable to discuss your concerns.

2.2 Project Cancellation: If a project is canceled by the client before completion, a refund may be issued for the portion of the work that has not been completed, minus any non-refundable costs incurred. Cancellation fees may apply as outlined in your service agreement.

2.3 Failure to Deliver: If Groweb Development fails to deliver the agreed-upon services due to our own fault or negligence, you may be eligible for a full refund.

3. Requesting a Refund

3.1 Contact Us: To request a refund, please contact us at [Your Email Address] with the subject line "Refund Request". Include your name, contact information, project details, and the reason for your refund request.

3.2 Evaluation Process: Once we receive your refund request, our team will review the details and may contact you for additional information. We aim to resolve refund requests within 14 business days.

3.3 Refund Approval: If your refund request is approved, we will notify you and process the refund using the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

4. Exceptions

4.1 Change of Mind: Refunds will not be granted for services already delivered if you simply change your mind or no longer require the services.

4.2 Third-Party Services: Refunds for third-party services (e.g., hosting, domain registration, software licenses) are subject to the refund policies of the respective third-party providers.

5. Modifications to the Refund Policy

5.1 Policy Changes: Groweb Development reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all services provided after the effective date of the change.

6. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

Groweb Development
Near ZP school Ambegoan khurd, Narhe, Pune, Maharashtra 411041
info@groweb.in
+91 92846 56561